10 Questions to Ask When Choosing an Internet Provider

Are you about to seal a deal for any internet plan, package, or bundle? Do you believe that the internet deal you have chosen is the best such as CenturyLink internet deals and will serve you and your family perfectly? Even if it is we suggest you not rush and pen down some important things to ask from your internet service provider.

It is important to go through a diagnostic process and for that, you need to inquire your ISP a couple of questions. We have brought for you ten essential questions you should ask any ISP before picking any service or plan from its platform.

So without further ado let’s jump right into the topic!

Why it is Crucial to Interrogate Your Internet Provider?

There is no rocket science behind this mantra. However, the actual purpose for stressing you to follow this practice is to help you in establishing an enduring and smooth internet service experience with your provider. Sometimes even when using internet services from the country’s finest ISP such as CenturyLink, you fail to have the expected quality of services.

Basic Questions to ask Your Internet Service Provider

Let’s learn how you can make a well-informed decision by asking these ten major questions from your provider.

1. Does the Advertised Speed Accurate?

It is one of the most important questions you need to ask your provider. Often we prefer those plans or bundles where we can access high internet speed at an affordable price tag. That’s the reason many ISPs’ internet speed is prominently advertised. Unfortunately, many ISPs fail to deliver the speeds they have advertised for the same plans. It is, however, an unethical practice but it is widely exercised across the United States.

Therefore we would like to advise you to ask your provider to guarantee you the speed it has advertised for a specific plan or bundle offer. Moreover, you can also ask what support you will get if the decline in internet speed happens due to malfunctioning of equipment as well. Thus you will get a comprehensive view of how the company will ensure you receive consistent internet speed.

2. Does Your Internet Plan Have Limited Data?

Another important thing to should ask your provider is the data cap or data limit. This data limit can put you into trouble if you and your family use the internet more than the monthly limit. The excessive use internet for a limited data set can add significant additional costs to the monthly fee. Therefore we would like to suggest you ask your ISP for both the hard and soft data limits for the internet plan or package you have chosen for your home.

Moreover, some ISPs slow down the internet speed when you are about to reach the data limit. Ultimately you will start experiencing a noticeable decrease in the speed of your internet considering it either a malfunctioning of your equipment or a breach of contracted speed. So make sure you get a comprehensive understanding of the policy your ISP owns for handling such situations too.

3. What Ranges for Internet Speed Are Available in Your Area?

One thing you should keep in your mind is that practically it is impossible for any ISP in the US to deliver similar internet speed across areas come within its service coverage. It is a country comprised of 50 states with rural, suburban, and urban areas. Also, it is a massive customer market consisting of commercial and residential internet users.

That’s why despite having state-of-the-art infrastructure, a strong network, and the latest technologies our ISPs are still far from delivering the same internet speed for all customers. Therefore, we would like to suggest you ask your ISP for the internet speed it is specifically offering in your area rather than blindly believing the advertised one.

4. What Internet Speed Will Best Serve You?

You cannot assume what internet speed will suit your internet needs. Because sometimes the internet speed we believe is best for us is either under or over the actual internet speed we need. Therefore, it is better to discuss it with your provider to get an expert opinion on it. It is the best practice to precisely figure out your household’s internet needs.

You can also do it by yourself by counting all the internet users, smart home appliances, smart devices, areas of your house, and some other aspects. However, if you want to get the perfect internet speed get help from your provider.

5. What are the Contractual Obligations?

Especially if you have never subscribed to any of the services or plans from the current ISP this question is a must to ask for you. However, even if you have sound information about how reliable the provider is it is good to inquire about the ISP for the policies related to the contract, its duration, termination fees, and any hidden taxes it may charge for early termination.

It will help you in understanding the consequences of discontinuing the journey with the ISP or switching to another plan, package, or bundle offer available at the same provider. So make sure you also inquire the ISP to provide the details for the company policy related to contracts and other obligations.

6.  Is the ISP Offering Any Promotional Prices or Special Offers to Its New Customers?

Don’t be shy to ask for additional benefits to save additional bucks in your pocket. After all, what we all need is to get the best solution at a minimum price. That’s why we surf several internet service provider options unleashing all the offers, plans, packages, and bundles to make sure we get the perfect treat.

Therefore, we would like to advise you to ask your provider if it is providing promotional prices or special offers for its new customers. It will help you in optimizing the benefits of subscribing to its services.

7. How Will You Get the Installation of Equipment at Your Place?

Many ISPs offer free installation for equipment but still, some don’t. Therefore, we would recommend you to ask your provider how it will assist you in installing equipment at your home. The installation is often a simple task that you can do by yourself but you may need a technician if the equipment is complex to install.

8. Does the ISP Allow You to Go With Your Equipment?

Usually, the providers offer two options to their customers when it comes to purchasing their router/equipment or renting it out from the ISP. Each of the options has its pros and cons which you should be fully aware of before taking the final decision. However, few providers restrict customers to rent out equipment or router from them. Therefore, you should ask your provider to learn what option your ISP is offering you.

9. What Technical Supports the Provider Is Offering for Managing Issues in Internet Connection?

Connectivity issues are a part and parcel of any internet connection. Regardless of how many astounding internet features your provider is offering in your area these problems are inevitable. In such situations what you would need is prompt and thorough technical support from your provider.

Various providers have created online portals or phone lines to offer technical support to customers. Such services will help you in accessing timely information for the maintenance and outage in your area. So you can easily remain updated with the issues and providers’ progress for their resolutions.

10. Is There Any Additional Fee for the Provider Charging?

Lastly, we would like to encourage you to ask your provider if it is charging its customer any additional fees other than the recurring monthly internet fee. There can be a couple of fees that are not covered in your monthly internet fee. By asking this question you will get a view of fees such as overage charges, cancellation fees, installation fees, or any other.

In a Nutshell

Hopefully, these questions will help you in reaching out to the best internet plan such as CenturyLink Internet Plans. So you and your family can have a smooth, trouble-free, enduring, satisfactory, and delightful journey with your ISP. Don’t forget to check out different ISPs in your area before finalizing which one to pick.