Stop Missing Calls: AI Voice Receptionists for General Contractors!

General contractors often have extensive teams who work across different sites and manage numerous clients simultaneously. Usually, people call the front desk when they want to learn more about the offerings, and these calls are attended by a few people manning the office. If the staff isn’t around, calls either roll to voicemail or are missed, which means lost revenue, jobs, and unsatisfied clients. Many general contracting businesses are now switching to AI to manage calls. What does this mean for your company? Go here to learn more about features, but before that, here’s what you should know about AI voice receptionists. 

The Cost of Missed Calls

When someone needs help with their home renovation or a new project, they usually contact a general contractor to know about their services. What if your business isn’t available? The caller will probably turn to the next contractor they can find. There are also other parties who need to contact your company from time to time, such as subcontractors and vendors. Some clients need a project update, while a few may even need quick assistance during an emergency. Being unavailable not only hampers client satisfaction but also damages your reputation. Also, customers aren’t inclined to leave a message on voicemail. Instead, they choose what is available and convenient. 

Everything About AI Voice Receptionists

An AI voice receptionist is a system that supports businesses by answering calls. When a caller wants to know about your business timings or schedule an appointment, AI can do that in seconds by understanding both needs and intent. AI models are designed using natural language processing and leverage machine learning and voice synthesis, and many AI-powered agents sound very natural and conversational. The system can also gather caller information, such as name, location, and urgency. If AI cannot help a caller who needs more personal assistance, it can always transfer or route the call to an available executive. 

Benefits for General Contractors

1. Never miss a lead: With an AI voice agent working 24/7/365, you don’t have to worry about missed calls and leads on weekends and after work hours. 
2. Improved customer experience: General contracting businesses have to retain customers, as acquiring them is an uphill task. By ensuring every caller gets a prompt and consistent response, you can improve overall customer retention and satisfaction. 
3. Focus on the job: You don’t want your team members to spend time answering calls when they can do more essential tasks. AI can be on the frontline to tackle regular requests while your staff can focus on their respective jobs. 
4. Better efficiency: By reducing the burden of managing calls while on the desk, you allow your staff to become more productive. Humans cannot remain chained to the desk, and when they don’t have to do everything, they can concentrate and work better. 
5. Affordable: Expanding your front desk and hiring more people may not be the easiest task. However, with an AI receptionist, you only pay for a fixed package each month, which often starts at as low as $75. 

Key takeaways

Managing an AI voice receptionist is easier than most contracting business owners think. Many providers offer a simplified knowledge base, which can be used to update scripts and other details, such as greetings. Your team doesn’t need tech expertise or deep knowledge to make changes. If you are looking for options, it is always better to consider feasibility and features over prices. Make sure to select an AI system that simplifies your team’s work and is designed to work for service businesses, such as general contractors. Expect to have happy customers, suppliers, vendors, and leads!